Question: Is it smart to use lots of different products from many skincare lines?
Answer: While mixing and matching products is possible, it's essential to ensure they are free from unnecessary chemicals and fillers. Most skincare lines create products designed to work together. At Oraios, we formulate our products to complement each other and address multiple skin issues, reducing the need for an excessive number of products. We offer simple and specific regimens tailored to your skin concerns, with additional products that can be added as needed. If you’re unsure about your options, contact us — we’d be happy to create the perfect custom regimen for you!

Question: How do I know what products to use and not to use?
Answer: We provide a comprehensive product index to guide you in selecting the appropriate products for your skin type. Our beginner regimens help you adapt to a proper skincare routine. It’s crucial to avoid products not formulated for your specific skin type, as this can lead to more issues. We keep it simple, allowing you to grow into your routine at a comfortable pace.

Question: Why do I need to use professional-quality products?
Answer: When choosing skincare products, it's vital to examine the ingredient label. Many non-professional quality lines include fillers to produce large quantities, compromising quality and penetration ability. Our skin acts as a barrier, rejecting unfamiliar fillers. If you've experienced burning or rashes, it may be due to ingredients your skin doesn't recognize or excessive dehydration. Using well-made, carefully curated ingredients ensures your skincare penetrates effectively and addresses your targeted issues.

Question: My face is dry, and when I moisturize, it burns. What should I do?
Answer: This common issue often arises when skin is dehydrated. To restore your skin’s pH balance and alleviate discomfort, use a pure Hyaluronic Acid serum without fillers for healing. Using active ingredients such as AHA's is not recommended. We recommend our Vita K Milk Lotion or Deep Palm Hydrating Cream for immediate relief. Healing occurs quickly, allowing you to transition into a custom regimen that meets your skin's needs. Maintaining pH balance is key when dealing with dehydration.

Question: Can I use the same products in the AM & PM?
Answer: Our bodies operate on circadian rhythms, meaning they protect themselves during the day and repair at night. Adjusting your routine slightly for morning and evening use is beneficial. For example, sunscreen is essential in the morning but unnecessary at night. Different cleansers may also be needed based on skin type and makeup use. Contact us for a free, custom regimen tailored just for you!

Question: Why do I need to use a treatment product?
Answer: Professional skincare products are formulated to correct specific skin issues. Treatment products penetrate deeply and target concerns like pigmentation, wrinkles, and acne. Cleansers and exfoliators prepare the skin for these treatments, while moisturizers and hydrators maintain balance. Remember the essential steps: Cleanse, Treat, Hydrate, and Protect. With these four steps, you can achieve healthy skin!

Question: What causes acne?
Answer: Acne results from dead skin cells not exfoliating properly, clogging follicles and mixing with sebum, leading to bacterial infection and inflammation. For oily and acne-prone skin, regular exfoliation is crucial to prevent clogging. Using products designed for cleansing, exfoliating, treating, and hydrating is vital to conquering acne. Maintaining proper pH helps control oil production and keeps skin hydrated.

Question: Why does my face feel tight after cleansing, then oily 10-15 minutes later?
Answer: Feeling tight after cleansing may indicate that your cleanser is too harsh or stripping too many dead skin cells. While this can be beneficial for resurfacing, proper hydration is crucial afterward to restore nutrients and pH balance. If not, your skin may signal your brain that dryness is occurring, prompting oil production to compensate. Use appropriate hydrators to keep your skin healthy and improve makeup application.

Question: Does food cause acne?
Answer: Diet can influence acne development. Remember, you are what you eat! Nutrients circulate in your bloodstream, including unhealthy ones. Pay attention to foods high in sugar, dairy, fast food with preservatives, gluten, chocolate, greasy foods, protein powders, refined grains, Omega-6 fats, and animal proteins.

Question: When should I start a skincare routine?
Answer: Prevention is crucial when starting a skincare routine. As you age, your routine will need adjustments. Typically, every decade (according to the Glogau Classification Scale), you'll need to reassess and update your regimen. Most people begin in their teens due to skin issues, but if you're fortunate to have clear skin, starting in your early 20s with a preventive routine is ideal.

Question: What products do I need to start a skincare routine?
Answer: A solid foundation consists of a four-step approach: Cleanse, Treat, Hydrate, and Protect. Starting with these steps sets you on the right path to caring for your skin. As you become comfortable, you can gradually add exfoliators and additional treatment products tailored to specific concerns. We create easy-to-follow routines tailored to your skin type and ensure you know how much to use for optimal results.

Question: How often should I exfoliate?
Answer: While there is no strict rule, it's generally recommended to exfoliate 1-2 times per week, depending on your skin's tolerance and the ingredients in the exfoliator. Exfoliation can be performed in the AM or PM. If your exfoliator makes your skin sun-sensitive, use it in the evening with an SPF the following morning. Those with sensitive skin should avoid over-exfoliation to prevent irritation. Conversely, oily and thick skin types may benefit from more frequent exfoliation to enhance product penetration. Listen to your skin to determine its needs!

Question: Are there products that can crossover to different skin types?
Answer: Yes, certain products can be effectively used across different skin types, especially when multiple issues exist. For instance, acne-prone skin may also struggle with pigmentation, while mature skin may require exfoliation to address congestion or deep wrinkles. If you're unsure, feel free to contact us for a customized regimen that goes beyond the basics!

Question: Is it necessary to use two different cleansers?
Answer: While not mandatory, using different cleansers for morning and night is often beneficial. Creamy cleansers hydrate and remove makeup, while foaming and acne cleansers effectively clean pores and provide light exfoliation. Ideally, use a foaming cleanser in the morning to eliminate overnight oils and prepare your skin for daytime treatments. At night, a creamy cleanser can remove makeup, followed by a foaming cleanser if you have oily or acne-prone skin. Contact us for specific regimens tailored to your skin type!

Question: Is it normal to use more than one treatment product?
Answer: It’s common to incorporate two or more treatment products into your routine. Treatment products penetrate the skin quickly to reverse damage and are typically non-comedogenic, making them suitable for various skin types. For example, aging skin may also experience pigmentation issues, while acne-prone skin can have irritation. Many treatments, cleansers, and hydrators may need to be alternated between AM and PM for maximum results. Contact us with any questions before purchasing, and we will customize a regimen for you!

Question: How do I apply skincare products properly?
Answer: A good rule of thumb is to apply products from thinnest to thickest texture. Treatment serums and emulsions should penetrate quickly after cleansing and exfoliation, targeting specific cells for repair. Follow with thicker products like creams, lotions & emulsions to hydrate and balance the skin. If additional hydration is needed, you can incorporate our oil products into your routine.

Question: How do I apply products without waste?
Answer: Apply a small amount of each product to your fingertips, then dab it onto your forehead, both cheeks, chin, and neck. Gently rub the product over your face in an upward motion to spread it evenly. It’s not necessary to wait for each product to penetrate before applying the next, but ensure treatment products are well-rubbed in to avoid pilling with hydrators and sunscreens. Typically, one full pump or a pearl-sized amount of creams is sufficient for your entire face, neck, and décolletage.

Contact support within 12 hours of placing your order via email at oraios@oraiosbeauty.com

Contact us within 7 days of receiving your products by email at oraiosbeauty@outlook.com. Please include your name, order number, and a detailed description of the issue along with photos. After review we will contact with instructions.

Damaged items will be replaced at no charge to you. We require that you take a picture of the damage an send it to oraiosbeauty@outlook.com along with your information and proof of purchase. We will notify you with further information.

In the event of lost of stolen packages please contact the appropriate carrier with supplied tracking number. Oraios Beauty cannot be responsible for stolen packages that are confirmed to be delivered by carrier to the address entered on original order. We will provide the date of fulfillment, tracking information, and shipping carrier information to the customer. This allows customer real time tracking.